Investigating the Influence of System Delays on User Behavior

Hintergrund

Latency in interactive systems impacts user experience [1], leading to higher error rates and longer task completion times [2,3]. Recent studies question whether prolonged user responses derive only from additional input corrections and waiting time or if a behavioral adaptation also contributes to the slowdown.

According to ideomotor theory [4], repeated experiences of an action and its corresponding effect lead to bidirectional action-effect associations, meaning that the action, its outcome, and the required motor programs are stored in action plans [5,6]. Thinking about a desired goal can trigger the execution of the stored, corresponding action, and vice versa. Moreover, research has shown that temporal aspects such as the duration of the effect [7] and the time between action and effect [8] are stored in these action plans. These results propose that delays can become embedded in user's behavior with interactive systems.

Bogon et al. [9] further support these findings, showing that users adapted to system delays in a game-like environment, leading to increasingly slower interactions with delayed input elements even before the actual delay than with input elements with immediate effect.

However, key questions remain on the robustness of this slowdown effect, to what extent it shapes user behavior, and how long it persists once the system responds without delay.

Zielsetzung der Arbeit

This thesis aims to replicate the findings of Bogon et al. [9] and investigate the robustness and the influence of the slowdown effect. Therefore, we will conduct three studies:

Study A tests the replicability and robustness of the slowdown effect found in [9] by comparing response times for delayed versus non-delayed targets in a game-like online environment

Study B extends the study duration to analyze whether the effect further increases, plateaus, or even diminishes over time

Study C removes the system delay halfway to analyze whether and how quickly users readjust their action plans

Konkrete Aufgaben

Researching related work

Implementing an online game-like environment

Planning and conducting the studies

Analyzing the data

Writing the thesis

Erwartete Vorkenntnisse

Game development in Unity

Statistical analysis in R

Empirical study design

Weiterführende Quellen

[1] Liu, S. & Claypool, M. (2022). The Impact of Latency on Navigation in a First-Person Perspective Game. CHI Conference On Human Factors in Computing Systems, 1–11. https://doi.org/10.1145/3491102.3517660

[2] Claypool, M., Cockburn, A., & Gutwin, C. (2019). Game input with delay. Proceedings of the 10th ACM Multimedia Systems Conference, 25–35. https://doi.org/10.1145/3304109.3306232

[3] Yamanaka, S., & Wolfgang Stuerzlinger. (2024). The Effect of Latency on Movement Time in Path-steering. Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems (CHI '24), 1–19. https://doi.org/10.1145/3613904.3642316

[4] Shin, Y. K., Proctor, R. W., & Capaldi, E. J. (2010). A review of contemporary ideomotor theory. Psychological Bulletin, 136(6), 943–974. https://doi.org/10.1037/a0020541

[5] Elsner, B., & Hommel, B. (2001). Effect anticipation and action control. Journal of Experimental Psychology: Human Perception and Performance, 27(1), 229–240. https://doi.org/10.1037/0096-1523.27.1.229

[6] Hommel, B., Müsseler, J., Aschersleben, G., & Prinz, W. (2001). The Theory of Event Coding (TEC): A framework for perception and action planning. Behavioral and Brain Sciences, 24(5), 849–878. https://doi.org/10.1017/s0140525x01000103

[7] Kunde, W. (2003). Temporal response-effect compatibility. Psychological Research, 67(3), 153–159. https://doi.org/10.1007/s00426-002-0114-5

[8] Dignath, D., Pfister, R., Eder, A. B., Kiesel, A., & Kunde, W. (2014). Representing the hyphen in action–effect associations: Automatic acquisition and bidirectional retrieval of action–effect intervals. Journal of Experimental Psychology: Learning, Memory, and Cognition, 40(6), 1701–1712. https://doi.org/10.1037/xlm0000022

[9] Bogon, J., Hößl, S., Wolff, C., Henze, N., & Halbhuber, D. (2025). Cognitive Integration of Delays: Anticipated System Delays Slow Down User Actions. CHI Conference on Human Factors in Computing Systems (CHI ’25). https://doi.org/10.1145/3706598.3713475